Important Information Regarding Medicaid Renewal Notices and Re-Opened Cases

July 16, 2019
On May 3, 2019, the Department of Community Health (DCH) issued notices to certain Medicaid members with Medicare Savings Plans coverages that their Medicaid benefits would be terminated May 31, 2019 because they had not responded to the previous renewal notices that were mailed to them.
Since that time, DCH has extended those individuals’ renewal end dates, re-opened their cases, and reevaluated their eligibility. DCH will notify these individuals of the action taken in their specific cases, as well as any necessary next steps they must take in order to continue receiving Medicaid beyond the extended renewal end dates.
For these individuals, DCH will generate renewal notices in the month prior to when the Medicaid member’s extended renewal period ends. A first set of renewal notices will be generated in mid-July for Medicaid members whose previous renewal end dates occurred in 2017.  A second set of renewal notices will be generated the third week of August for Medicaid members whose previous renewal end dates occurred in 2018.  Notices should be received 7 to 10 days from mailing.
It is critically important that each Medicaid member confirm their eligibility - no later than the renewal end date in their notification letter - in order for us to determine eligibility to continue receiving Medicaid benefits beyond the new extended renewal dates. If a member fails to submit their renewal request by that date, their Medicaid benefits will be terminated and they will receive a notice of termination.
DCH is reminding Medicaid members that it is their responsibility to make sure that DCH has their current address on file. This is the only way to ensure that notices are sent to the correct address.
DCH also strongly encourages Medicaid members to immediately create a Georgia Gateway account (if they have not already done so) by visiting and using the Client ID number listed at the top of their renewal notices. A Gateway account enables Medicaid members to update their information 24/7, as well to report changes and check the status of their benefits at their convenience.
Medicaid members can request to be re-enrolled and/or update their information in one of three ways:
1.) By logging into their Georgia Gateway account online,
2.) By going into their local county DFCS office, or
3.) By calling the Medicaid customer service line at 1-877-423-4746.