Georgia Families

Georgia Families® is a program that delivers health care services to members of Medicaid and PeachCare for Kids®. The program is a partnership between the Department of Community Health (DCH) and private care management organizations (CMOs). Georgia Families provides members a choice of health plans, allowing them to select a health care plan that fits their needs.

 

Contacting Georgia Families

Members can visit www.georgia-families.com or call 888-423-6765 to speak to a representative who can give them information about the CMOs and the health care providers.

The four CMOs toll-free numbers for health care providers to learn more about enrollment with Georgia Families are provided below:

 


Eligibility and Enrollment

Beginning July 1, 2017, the Georgia Families® program will provide members a choice of four Care Management Organizations (CMOs): Amerigroup, CareSource, Peach State Health Benefit Plan and WellCare. Georgia Families® serves certain Medicaid and PeachCare for Kids® members, and Planning for Healthy Babies® enrollees. In the past, Georgia Families® Open Enrollment took place on members’ anniversary dates. This year, open enrollment for the new plan year was during the entire month of March, for all Georgia Families ® members. Members who did not choose a CMO were assigned to one of the following:

  • Amerigroup
  • CareSource
  • Peach State Health Plan 
  • WellCare 

Choice Change Period Begins July 1st!

  • From July 1 through September 30, 2017, ALL members have the option to choose a different CMO.
  • Members who choose a different CMO will be mailed a new member ID card and CMO packet.
  • Members who move to a different CMO will be enrolled in the new CMO on the first day of the next month.
  • NOTE: Members can only make one CMO change during the Choice Change Period! Members may choose a different CMO on their next anniversary date.

There are four ways to choose a new CMO during the Choice Change Period:
1. Online: Go to www.georgia-families.com
2. By Phone: Call 1-888-GA-ENROLL (1-888-423-6765).
3. By Fax: Fax the Enrollment Form to 1-866-4U2ENROLL (1-866-482-3676).
4. By Mail: Mail the Enrollment Form to the following address:
 

Georgia Families
P.O. Box 1096
Atlanta, Georgia 30301-9920

Georgia Families® representatives can answer questions and help members choose a new CMO. Call 1-888-GA-ENROLL (1-888-423-6765) toll-free or go to www.georgia-families.com for help. Business hours are 7:00 a.m. – 7:00 p.m. Monday through Friday.

Please visit, our Frequently Asked Questions page to find the answers to your questions! For more information on the services each CMO offers please see the comparison chart below. 

Benefits

 With a focus on health and wellness, the CMOs will provide members with health education, prevention programs and expanded access to plans and providers, giving them the tools needed to live healthier lives. Providers participating in Georgia Families will receive assistance from the CMOs on educating members about accessing care, referrals to specialists, member benefits and health and wellness education.

Collaboration between CMOs and DCH provides a more efficient delivery of health care services and better care for members, and accountability to taxpayers, while maintaining predictable and sustainable growth for DCH.


Care Management Organizations
Upcoming Public Forums and Meet & Greet Sessions!

The Georgia Department of Community Health (DCH) is pleased to provide opportunities to Georgia Families® and Georgia Families 360⁰SM members, providers, provider associations and other interested parties to meet the Georgia Families® Care Management Organizations (CMOs). For the new plan year beginning July 1, 2017, CMOs serving Georgia Families® members and Planning for Healthy Babies® enrollees will include Amerigroup, CareSource, Peach State and WellCare. Amerigroup will continue to serve our Georgia Families 360⁰SM members.

Each CMO will have a one-hour segment during the Meet & Greet sessions in which they will share a presentation and provide an opportunity for Q&A. They will have representatives available to provide valuable information about their individual services and provider contracting opportunities. See the link for a listing of the upcoming Public Forums and Meet & Greet Sessions.