Non-Emergency Transportation

The Georgia Department of Community Health’s (DCH) Medicaid Non-Emergency Transportation (NET) program provides transportation for eligible Medicaid members who need access to medical care or services. This program only provides services to members when other transportation is not available and eligibility is determined at the time of the contact.

Broker Services

In order for the Georgia Department of Community Health (DCH) to achieve its Mission of access to affordable, quality health care in our communities, it is essential that Medicaid members are able to get to and from health care services provided under the Medicaid program.

In accordance with the Code of Federal Regulation (CFR) (42CFR431.53), the Non-Emergency Transportation Service program (NET) provides medically necessary transportation for any Medicaid member who has no other means of transportation available to any Medicaid reimbursable service for the purpose of:

• Receiving treatment
• Medical evaluations
• Obtaining prescription drugs
• Medical equipment

The NET Broker Services program became effective October 1, 1997. The state is divided in to five (5) regions – North, Atlanta, Central, East and Southwest and the Department has contracted with a broker in each of these regions to administer and provide transportation services for eligible Medicaid members. The Brokers are responsible for:

1. Recruitment and contracts with transportation providers;
2. Payment administration;
3. Gatekeeping and verification of need;
4. Reservation and trip assignment;
5. Quality assurance; and
6. Administration oversight and reporting.

The brokers are obtained through a competitive bid process and are paid a capitated rate for each eligible Medicaid member residing in their region(s). 

Eligible Medicaid members must contact the broker serving their county three days in advance of their appointment to schedule transportation.  Urgent care situations can be arranged more quickly.  Each broker has a toll free number to schedule transportation and is available Monday through Friday from 7am to 6pm.

If you have a question, comment or complaint about the broker or their service, call the Member call center toll free at 866-211-0950.