Contact SHBP

Employees and Retirees

To assist our Members in getting the answers and action you need, do you…

Have questions about your current benefits or claims?

  • Active employee members and retirees/former employees continuing coverage should call the number on the back of your member identification card issued by your health plan.  Lost your ID card?  Go online to your health plan vendor’s website.

Have questions about eligibility changes?

  • If you are an active employee member and have questions about eligibility changes, contact your employer’s Human Resources (HR) Benefit Coordinator.
  • If you are a retiree/former employee continuing coverage member and have questions about eligibility, contact the SHBP Call Center at 800-610-1863. Hours are 8:30 a.m. to 5:00 p.m., ET, Monday through Friday.
Employers - HR Benefit Coordinators

To assist our Employers and HR/Benefit Coordinators in getting the answers and action you need, do you…

Have questions about your bill, eligibility, coverage or training?

  • Call the SHBP Call Center at 800-610-1863 and when prompted, select “Employer Services.”  Hours are 8:30 a.m. to 5:00 p.m., ET, Monday through Friday.

Georgia Department of Community Health
State Health Benefit Plan
2 Peachtree Street, NW
Atlanta, GA  30303

Post Office Box 1990, Atlanta, Georgia 30301-1990
Toll-Free: 800-610-1863 ● Secure Fax: 866-828-4796
SHBP Call Center 800-610-1863 ● 8:30 a.m. to 5:00 p.m., ET, Monday through Friday

 


2016 Health Plan Vendors

Medical Claims Administrator

Member Services 

Website Services

Blue Cross Blue Shield of Georgia (BCBSGa)

   

Member Services: Monday thru Friday,

8:00 a.m. to 8:00 p.m. ET

855-641-4862

(TTY 711) 

 

www.bcbsga.com/shbp

Fraud Hotline

800-831-8998

 

UnitedHealthcare

   

Member Services: Monday thru Friday,

8:00 a.m. to 8:00 p.m. ET

888-364-6352

 

www.welcometouhc.com/shbp

MA Pre-enrollment Inquiries

877-755-5343

 

MA Post-enrollment Inquiries

877-246-4190

 

Fraud Hotline

866-242-7727

 

Kaiser Permanente (KP)

   

Member Services: 24 hours a day/7 days per week (Appointment Scheduling, Prescriptions and Nurse Advice)

855-512-5997

www.my.kp.org/shbp

Fraud Hotline

855-512-5997

 

Wellness Program Administrator

   

Healthways

Member Services: Monday thru Friday, 8:00 a.m. to 8:00 p.m. ET

 

888-616-6411

 

www.BeWellSHBP.com

Corporate Compliance

866-225-0836

 

Pharmacy Administrator

Member Services

Website

Express Scripts, Inc. (ESI)

Member Services: 24 hours a day/7 days per week 

 

877-841-5227

 

www.express-scripts.com/GeorgiaSHBP

Fraud Hotline

866-216-7096

 

SHBP

Member Services 

Website 

SHBP Member Services Monday thru Friday, 8:15 a.m. to 6:15 p.m. ET during Open Enrollment

Regular Business Hours 8:30 a.m. to 5:00 p.m. ET

 

800-610-1863

 

www.mySHBPga.adp.com

Additional Contact Information

 

PeachCare for Kids®

877-427-3224

www.peachcare.org

TRICARE Supplement Plan

866-637-9911

www.asicorporation.com/ga_shbp

Social Security Administration

800-772-1213

www.ssa.gov

Centers for Medicare & Medicaid Services (CMS)

800-633-4227

TTY

877-486-2048

 

www.medicare.gov

 

 

ADDITIONAL CONTACT INFORMATION

SHBP Call Center Hours

8:30 a.m. - 5:00 p.m. ET

Monday - Friday

800-610-1863

www.mySHBPga.adp.com

Centers for Medicare & Medicaid (CMS)

24 hours a day/7 days a week

800-633-4227

TTY 877-486-2048

www.medicare.gov

TRICARE SupplementPlan

866-637-9911

www.asicorporation.com/ga

_shbp

PeachCare for Kids®

877-427-3224

www.peachcare.org