DCH Asks: What Do Customers Want in a Web Site?
The Georgia Department of Community Health (DCH) is incorporating customer input from the ground up in a new Web site supporting the Governor’s Health Information Technology and Transparency (HITT) initiative.
"Health transparency centers on improving access to good health care information,” explains Diane Manheim, project director. “With the information about the quality and costs of health care services provided to them on the Web site, Georgians will be able to make better health decisions."
Interested citizens and state legislators in seven Georgia cities took part in small-group discussions and demonstrations in June. They talked about what a consumer-oriented health web site should look like, what information it should contain and how it should be displayed. DCH included this input in a Request for Proposal for a vendor to build the site. Once the site is developed, the agency plans to involve the public further in user-acceptance tests and satisfaction surveys.
"I am excited about the public input we have gained from our sessions so far across the state," said DCH Commissioner Dr. Rhonda Medows. "The HITT Web site will be about the public from start to finish. Customers will find it useful in their health decision-making, and 'faster, friendlier, easier' will be integral to its success."
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